How can we help you?

Select "import from mobile phone" and use the QR code to upload photos from your mobile phone. Do you want to use photos from your Google Photos, Google Drive, Dropbox or One Drive? No problem! You can import your photos directly from these services.

A passepartout is a cut-out positioned between the glass and the print. It creates a border around the image and a space between the print and the glass, highlighting the image.

Our passepartouts are colourfast and made of FSC® certified, acid-free material. The passepartouts are 1.6 mm thick, have a bevelled edge and are available in various colours and sizes.

Nordenica uses a third party, Uploadcare, to import your photos from Google Photos and similar photo services. Neither Nordenica nor Uploadcare stores your login data. Visit Uploadcare's website for more information.

The larger the frame, the higher the resolution should be.

Avoid using blurred images, always choose good quality images.

It is important to us that you as a customer are 100% satisfied with your purchase! We offer easy returns and 30 days open purchase, even for customised products.

For more information see: Returns & claims.

Images or texts you upload to Nordenica's website are stored on a secure server in Sweden. The data will be stored as short a time as possible and only so that your order can be placed and executed.

Before ordering
Images or texts will be stored for a maximum of 21 days after your last visit to our website, after that period they will be deleted. During that period, you can therefore always continue with your order. If you delete an image or text in the design tool, it will be deleted immediately and no copies are being saved.

After purchasing
It is important to us that you, as our customer, are 100% satisfied with your purchase. To facilitate any complaints, your uploaded photos or texts will be stored for a maximum of 30 days after the purchase, after that period they will be deleted. Should the products e.g. have been damaged during transport, we will have the opportunity to produce new products for you.

For more information also read our privacy policy and terms and conditions.

We aim to send your order within 2-5 working days. How fast you receive your package depends on our shipping partner, but usually the day after we have sent it. You always get a shipment ID in order to track your package.

We offer free shipping for orders over € 49,95. For smaller orders, a shipping fee of € 7,95 will be added.

If the products have been damaged during transport, you will of course receive new ones. Since we need a few photos, it is easiest for you to contact us via email at info@nordenica.com. To process your case, we need:

1. Your order number
2. Description of the damage
3. Photo of the packaging with the products that have been delivered to you
4. Photo of the damaged products

We will report the damage to our shipping partner. The part of the order that needs replacing will then be manufactured and sent to you.

The self-adhesive magnetic strips on our photo tiles can be used on all smooth surfaces. If you have just repainted, it is recommended to wait two weeks before setting up the photo tiles.

Even though the strips hold strongly, they are easy to reposition - without leaving a trace.

On walls with a lot of texture or that are painted with special dirt-repellent paint, it can be difficult for the self-adhesive magnetic strips to create a strong bond.

Contact us if you are unsure whether the self-adhesive magnetic strips can be used on your walls.